Refund policy

Return & Refund Policy

Last Updated: 22/02/26

At Resolvewink, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

7-Day Return Policy

We offer a 7-day return policy from the date of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The product must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Returns requested after 7 days of delivery will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

  • The product has been used or worn

  • The product is damaged due to misuse or improper handling

  • The original packaging is missing

  • The return request is made after 7 days of delivery

How to Request a Return

To initiate a return, please contact our support team:

📧 Email: resolve.shop.999@gmail.com
📱 Phone/WhatsApp: 9746331017

Please include your order number and reason for return. Our team will guide you through the return process.

Refund Process

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed within 5–7 business days

  • The refund will be issued to your original payment method

Shipping charges (if applicable) are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos or video proof. We will arrange a replacement or refund after verification.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us at resolve.shop.999@gmail.com

Contact Information

Resolvewink
Vaheeda Manzil
Kainatty, Vatakara
Kozhikode, Kerala
Pincode – 673106

Email: resolve.shop.999@gmail.com
Phone/WhatsApp: 9746331017